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Eva Technology Solutions
Eva Technology Solutions
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IT SUPPORT SERVICES

Leave "IT" to Us - so you can focus on your Business

No matter the size of your operation, our varying levels of services will meet the requirements. You can either benefit from a Basic (Break\Fix); Essential (Time Based with Monitoring); or Fully Managed (All-Inclusive) service. Each service offers a different level of responsibility for managing and maintaining your IT infrastructure all at great value.

 

  • Your IT Support Service will be accessible either via Telephone Support connecting you directly to a Technician as well as an Online Helpdesk Portal where you can Log and Track the progress of your Requests. This also comes as an App for Smart Devices (such as Apple and Android Phones).


  • Our monitoring services watch over key aspects of your network enabling us to fix problems before you even know they exist. We will be alerted to any problems that may have the capacity to cause disruption in your organisation.


  • We document findings which will include essential details of your network, including hardware (Servers, PCs, Laptops, Routers, Firewalls, Printers, Switches and Access Points), software (Antivirus, 3rd Party Applications, Microsoft Applications), Internet Connectivity, Operating Systems and any Peripherals in preparation for a Full Infrastructure report.


We aim to cover ALL your IT needs and our straightforward fees mean you get the most cost-effective solution and never have any unwanted surprises.

IT Support Services

Service Levels

Basic Support

Essential Support

Essential Support

IT Support Services

The Basic Level of Support requires you to select a block number of hours of Support from the outset and is more of a break\fix service.

Although there are no proactive approaches to the maintenance of your IT, you can be rest assured of knowing that when there is a requirement you have the support available on standby.

Get a Quote

Essential Support

Essential Support

Essential Support

IT Support Services

 The Essential Level of Support will fulfil your requirements for a proactive approach to the IT Infrastructure such as Cyber Security; Backup Management and Patch Management. You can decide on a pre-set number of helpdesk support hours you want plus the devices you want managed and monitored from the outset.

Get a Quote

Fully Managed Support

Fully Managed Support

Fully Managed Support

IT Support Services

 The Fully Managed Level of Support is the most comprehensive Support Service for your Business. Not only do the benefits include all the features available in the Essential Support, but you will also have no restrictions on the amount of Helpdesk Support Time available; includes call outs; and we carry out continual assessment and consultation on your infrastructure, making it a truly valuable and unlimited service.

Get a Quote

Bespoke Support

Fully Managed Support

Fully Managed Support

IT Support Services

We understand that not all businesses are the same and so to ensure you have the cover most appropriate, we can tailor make a support service to meet your requirements.


Contact us to discuss further.

Contact Us

Basic Support

Fully Managed Support

Essential Support

Break\Fix Approach

  • Direct Access to Technicians
  • Desktop\Laptop Support
  • Network and ISP Support
  • Microsoft 365 Support
  • VoIP Support
  • Remote Worker Support
  • Server Support

Learn more

Essential Support

Fully Managed Support

Essential Support

Everything in BASIC plus:

  • Antivirus Protection and Centralised Monitoring
  • Remote Management and Monitoring on Devices
  • Proactive Network Monitoring
  • IT Infrastructure Documentation
  • Backup Management
  • Patch Management on Desktops \ Laptops \ Servers \ Networking Devices

Learn more

Fully Managed Support

Fully Managed Support

Fully Managed Support

Everything in ESSENTIAL plus:

  • Unlimited hours on Support
  • Out of Hours Critical Support
  • Disaster Recovery Services
  • Ongoing Consultancy

Learn more

Get the Support Your Business Deserves

 The key to our success is to develop a long-term relationship based on a detailed understanding of your Business IT requirements together with a proven ability to deliver a proactive, progressive, trusting and friendly IT support service. 

You can get started on the BASIC LEVEL of Support Service straight away from HERE.

For a more comprehensive service please contact us to discuss a solution that matches your needs. 

Alternatively, please COMPLETE THE SHORT QUOTE REQUEST FORM.

CONTACT US

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