Are you looking to work with a technical organisation that can offer you unlimited support and explain technical solutions in a language non-technical people can understand? If the answer is yes, then make our IT company your IT department today.
We offer 3 Levels of Support Services ranging from a Bronze (Basic Break\Fix); Silver (Time Based Managed Service); or Gold (All-Inclusive Fully Managed Service). Each service is designed to meet the varying needs of SMBs, offering different levels of responsibility for managing and maintaining your IT infrastructure.
The key to our success is to develop a long-term relationship based on a detailed understanding of your Business IT requirements together with a proven ability to deliver a proactive, progressive, trusting and friendly IT support service.
There are many good reasons why you should consider an IT Managed Service Provider, but to ensure the Security and Integrity of your Business might just be the most important one.
The Bronze Level of Support includes 5 hours of Support and is suited to a business that has minimal IT. The most common type of setups are those with 1 to 4 Devices. Although there are no proactive approaches to the maintenance of your IT, you can be rest assured of knowing that when there is a requirement you have the support available on Standby.
The Silver Level of Support is suited for businesses that have a requirement to fulfil a proactive approach to IT Infrastructure for things such as Cyber Security; Backup Management and Patch Management. Generally this is an appropriate service for any businesses operating 5 or more Devices. All our Silver Level services require selecting the number of hours (minimum of 30hrs) required to maintain your IT and include AV Protection on all managed devices. In addition we install Remote Management Monitoring (RMM) tools on all Devices.
The Gold Level of Support is the most comprehensive Support Service we offer. This service includes all the features available in the Silver Support such as Managed Anti Virus protection on all managed devices and RMM tools. In addition, there are NO restrictions on the amount of Time available, include call outs and we carry out continual assessment and consultation on your infrastructure, making it a truly valuable and unlimited service. The service is best suited for businesses that have more than 20 devices and require a fully managed approach with Zero restrictions on the Support.