Managed IT Services

IT Support Services

Our range of Support Services caters for the business operating from just 1 person through to large global setups. We offer 3 Levels of Support Services ranging from a Bronze (Basic Break\Fix); Silver (Time Based Managed Service); or Gold (All-Inclusive Fully Managed Service). Each service is designed to meet the varying needs of SMBs, offering different levels of responsibility for managing and maintaining your IT infrastructure all at great value.

Your IT Support Service will be accessible either via Telephone Support connecting you directly to a Technician as well as an Online Helpdesk Portal where you can Log and Track the progress of your Requests. This also comes as an App for Smart Devices (such as Apple and Android Phones).

With our Silver and Gold Fully Managed Service, we watch over key aspects of your network enabling us to fix problems before you even know they exist. Our systems are designed to alert us to any problems that may have the capacity to cause disruption in your organisation.

Across the Silver and Gold Service, we document findings which will include essential details of your network, including hardware (Servers, PCs, Laptops, Routers, Firewalls, Printers, Switches and Access Points), software (Antivirus, 3rd Party Applications, Microsoft Applications), Internet Connectivity, Operating Systems and any Peripherals in preparation for a Full Infrastructure report.

We aim to cover ALL your IT needs and our straightforward fees mean you get the most cost-effective solution and never have any unwanted surprises.

The key to our success is to develop a long-term relationship based on a detailed understanding of your Business IT requirements together with a proven ability to deliver a proactive, progressive, trusting and friendly IT support service.

Levels of Service

Bronze Level Support

The Bronze Level of Support includes 5 hours of Support and is suited to the business that has minimal IT. The most common type of setups are those with 1 to 4 Devices. Although there are no proactive approaches to the maintenance of your IT, you can be rest assured of knowing that when there is a requirement you have the support available on Standby.

In addition once enrolled we will be able to procure any of our other services for you such as Microsoft 365.

Bronze Support can be purchased immediately. Simply click on the Get Started button.

Get Started

Silver Level Support

Bronze Level Support

The Silver Level of Support is suited for businesses that have a requirement to fulfil a proactive approach to their IT Infrastructure for things such as Cyber Security; Backup Management and Patch Management. All our Silver Level services are delivered within a pre-set number of hours selected by you at the start of the service agreement (between 30 to 240hrs per annum). This service also includes a Centralised Managed Anti Virus Protection Solution and Remote Management and Monitoring on ALL managed devices.

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Gold Level Support

Bronze Level Support

Gold Level Support

The Gold Level of Support is the most comprehensive Support Service we offer. This service includes all the features available in the Silver Support such as the Centralised Managed Anti Virus solution and Remote Management and Monitoring on all managed devices. The additional benefits include NO restrictions on the amount of Time available; include call outs; and we carry out continual assessment and consultation on your infrastructure, making it a truly valuable and unlimited service. The service is best suited for businesses that require a fully managed approach with Zero restrictions on their Support.

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Service Features

Direct Access To Technicians

Bronze: Included

Silver: Included

Gold: Included

All Services include direct Telephone access to our Help desk Technicians. We aim to deal with your Request on the first call. On occasions this will need further levels or 3rd Party Support which we will manage for you.

Online Self Service Portal

Direct Access To Technicians

Bronze: Included

Silver: Included

Gold: Included

Our Online Portal allows you to track the progress of your Request as well as providing a useful resource on Help guides with common Apps like MS Office. Also available as an App for your Smart Phone\Tablet.

Desktop \ Laptop Support

Direct Access To Technicians

Desktop \ Laptop Support

Bronze: Included

Silver: Included

Gold: Included

Troubleshooting and installation of software support (including Line of Business applications) for your Windows devices is included.

Network and ISP Support

Desktop \ Laptop Support

Bronze: Included

Silver: Included

Gold: Included

The service includes troubleshooting essential Network devices such as Firewall Routers; Network Switches; Wireless Access Points and your Internet Connection.

Microsoft 365 Support

Network and ISP Support

Microsoft 365 Support

Bronze: Included

Silver: Included

Gold: Included

We will procure your Microsoft 365 licensing and provide installation and troubleshooting on the service.

VoIP Support

Network and ISP Support

Microsoft 365 Support

Bronze: Included

Silver: Included

Gold: Included

On Installations carried out by Eva we will troubleshoot your IP PBX; IP Phones; other VoIP related devices and Services including the Internet Telephone Service Provider (ITSP).

Remote Worker Support

Anti Virus Protection

Bronze: Included

Silver: Included

Gold: Included

As part of the service will assist in the Setup of a Remote worker for Access to your Business Network (e.g VPN).

Anti Virus Protection

Bronze: Excluded

Silver: Included

Gold: Included

We will provision a Centrally managed Anti Virus Solution which will be installed on all Supported Devices and continuously monitored.

Server Support

Anti Virus Protection

IT Infrastructure Documentation

Bronze: Excluded

Silver: Included

Gold: Included

We will troubleshoot any Operating System related issues as well as provide Management operations such as setting up New Users; creation of Shared Folders and applying specific Security Permissions to name a few.

IT Infrastructure Documentation

Bronze: Excluded

Silver: Included

Gold: Included

We will securely store and manage all your Infrastructure and related documentation. These will range from Network setup documentation through to Hardware and Software auditing and Access Details.

Proactive Monitoring

IT Infrastructure Documentation

Patch Management on Servers

Bronze: Excluded

Silver: Included

Gold: Included

Our Remote Management and Monitoring tools will be installed on all supported Devices to enable identifying issues and apply remediation prior to a User noticing.

Patch Management on Servers

IT Infrastructure Documentation

Patch Management on Servers

Bronze: Not Included

Silver: Annual

Gold: Annual

We will carry out Scheduled Patching of your Servers to ensure you are kept up to date with the latest Security patches.

Patch Management on PCs

Patch Management on Networking Equipment

Bronze: Excluded

Silver: Included

Gold: Included

Microsoft regularly release Operating System updates which often get installed at the wrong times and waste working hours. We schedule and carry out these activities at non-disruptive hours.

Patch Management on Networking Equipment

Bronze: Excluded

Silver: Included

Gold: Included

Hardware vendors often release Firmware Updates for their equipment which plug any security loop holes and enhance performance. We schedule a check on these and apply the updates.

Daily Backup Management

Patch Management on Networking Equipment

IT System Security Monitoring

Bronze: Excluded

Silver: Included

Gold: Included

Perhaps one of the most under-rated required tasks in any Business is a check on the backup. Dependent on your Backup Solution, we allocate you a resource to carry out a Daily Backup Check and Schedule integrity and restoration tests.

IT System Security Monitoring

NEW Remote Access To Your Office PCs with TeamViewer

IT System Security Monitoring

Bronze: Excluded

Silver: Included

Gold: Included

We carry out regular checks on your Firewall Rules to ensure the secure flow of authorised traffic in and out of your Network is essential. This could also relate to managing access to specific Websites or to the WiFi.

NEW Remote Access To Your Office PCs with TeamViewer

Bronze: Excluded

Silver: Included

Gold: Included

We will provision your Staff with Secure Remote Access to their Office or other Managed PCs with a Licensed TeamViewer connection. No need for complex or slow VPN Connections; or for you to take out expensive subscriptions direct with TeamViewer or other Remote Services.

Unlimited Remote & Onsite Support

NEW Remote Access To Your Office PCs with TeamViewer

Bronze: Excluded

Silver: Excluded

Gold: Included

Exclusive to the Gold Level of Support, we provide you with a No Fuss unlimited Support Service. This also includes continual consultancy and system reviews.

Out of Hours Critical Support

Bronze: Chargeable

Silver: Chargeable

Gold: Included

Exclusive to the Gold Level of Support, we will provide Out of Hours support on urgent requests for your Business.

Disaster Recovery Services

Out of Hours Critical Support

Bronze: Chargeable

Silver: Chargeable

Gold: Included

If Disaster strikes, you need to be prepared to execute a plan of action to ensure the business is still operational. Our Business Continuity solutions can ensure you of this.

Business Continuity

Available Hours

Out of Hours Critical Support

Available Hours

Bronze: 5 Hours

Silver: Starting from 30 Hrs

Gold: Unlimited

Bronze Service - at £525+VAT with No Expiry.

Silver Service - from £200+VAT per/mnth for 30hrs and 5 Devices (includes Anti Virus) on an Annual Commitment.

Gold Service - please contact us to discuss.

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IT Support Services

Secure Your Business

IT Support Services

Levels of Service

Bronze Level Support

Bronze Level Support

Bronze Level Support

Silver Level Support

Bronze Level Support

Bronze Level Support

Gold Level Support

Bronze Level Support

Gold Level Support

Service Features

Direct Access To Technicians

Direct Access To Technicians

Direct Access To Technicians

Online Self Service Portal

Direct Access To Technicians

Direct Access To Technicians

Desktop \ Laptop Support

Direct Access To Technicians

Desktop \ Laptop Support

Network and ISP Support

Network and ISP Support

Desktop \ Laptop Support

Microsoft 365 Support

Network and ISP Support

Microsoft 365 Support

VoIP Support

Network and ISP Support

Microsoft 365 Support

Remote Worker Support

*Anti Virus Protection*

*Anti Virus Protection*

*Anti Virus Protection*

*Anti Virus Protection*

*Anti Virus Protection*

Server Support

*Anti Virus Protection*

IT Infrastructure Documentation

IT Infrastructure Documentation

IT Infrastructure Documentation

IT Infrastructure Documentation

Proactive Monitoring

IT Infrastructure Documentation

Patch Management on Servers

Patch Management on Servers

IT Infrastructure Documentation

Patch Management on Servers

Patch Management on PCs

Patch Management on Networking Equipment

Patch Management on Networking Equipment

Patch Management on Networking Equipment

Patch Management on Networking Equipment

Patch Management on Networking Equipment

Daily Backup Management

Patch Management on Networking Equipment

IT System Security Monitoring

IT System Security Monitoring

***NEW*** Remote Access To Your Office PCs with TeamViewer

IT System Security Monitoring

***NEW*** Remote Access To Your Office PCs with TeamViewer

***NEW*** Remote Access To Your Office PCs with TeamViewer

***NEW*** Remote Access To Your Office PCs with TeamViewer

Unlimited Remote & Onsite Support

***NEW*** Remote Access To Your Office PCs with TeamViewer

***NEW*** Remote Access To Your Office PCs with TeamViewer

Out of Hours Critical Support

Out of Hours Critical Support

Out of Hours Critical Support

Disaster Recovery Services

Out of Hours Critical Support

Out of Hours Critical Support

Available Hours

Out of Hours Critical Support

Available Hours

Get the Support Your Business Deserves

Other Related Eva Services

Business Continuity

Anti Virus Protection

Anti Virus Protection

Anti Virus Protection

Anti Virus Protection

Anti Virus Protection

Anti Virus Protection

NEW Remote Access To Your Office PCs with TeamViewer

NEW Remote Access To Your Office PCs with TeamViewer

NEW Remote Access To Your Office PCs with TeamViewer

NEW Remote Access To Your Office PCs with TeamViewer

NEW Remote Access To Your Office PCs with TeamViewer

NEW Remote Access To Your Office PCs with TeamViewer