IT SUPPORT SERVICES

No matter the size of your operation, our varying levels of services will meet the requirements. You can either benefit from a Basic (Break\Fix); Essential (Time Based with Monitoring); or Fully Managed (All-Inclusive) service. Each service offers a different level of responsibility for managing and maintaining your IT infrastructure all at great value.

• Your IT Support Service will be accessible either via Telephone Support connecting you directly to a Technician as well as an Online Helpdesk Portal where you can Log and Track the progress of your Requests. This also comes as an App for Smart Devices (such as Apple and Android Phones).

• Our monitoring services watch over key aspects of your network enabling us to fix problems before you even know they exist. We will be alerted to any problems that may have the capacity to cause disruption in your organisation.

• We document findings which will include essential details of your network, including hardware (Servers, PCs, Laptops, Routers, Firewalls, Printers, Switches and Access Points), software (Antivirus, 3rd Party Applications, Microsoft Applications), Internet Connectivity, Operating Systems and any Peripherals in preparation for a Full Infrastructure report.

We aim to cover ALL your IT needs and our straightforward fees mean you get the most cost-effective solution and never have any unwanted surprises.